Everything we make is shipped from either France or Agadir, depending on where you are. Here is what that means for you, in plain language. The full legal text is in our Terms of Sale.
What shipping costs
| Where you are | Standard | Free from |
|---|---|---|
| Europe | €5 | €100 |
| United States | €29 (includes import tariffs) | €185 |
| Morocco | €5 | €30 |
| Switzerland | €30 | — |
| Rest of the world | €30 | €100 |
Express options are available in Europe and the United States. The exact cost for your basket is always shown before you pay — you will never be surprised at the last step.
If you are in Agadir, you can also collect your order from us. It is free.
How long it takes
We dispatch European orders from France within 5 days of your order at the latest, usually sooner. From there, the carrier’s own delivery time applies, and it is shown to you at checkout.
Changed your mind?
You have 14 days from the day your parcel arrives to tell us you want to return it. You do not have to give a reason. Once you have told us, you have another 14 days to send it back.
We refund everything you paid, including the standard delivery cost, within 14 days of hearing from you, to the card or account you paid with. We may wait until the parcel reaches us, or until you show proof that you sent it.
One important exception
This is the part worth reading before you open anything.
If you have broken the protective seal on a cosmetic product, we cannot take it back. Not because we are being difficult — the law does not allow it. An oil, a clay or a soap that has been opened cannot be resold to someone else, for hygiene reasons.
So if you are unsure about a product, keep it sealed until you have decided.
Everything you return must be complete, in its original packaging, in a condition we could sell again.
How to return something
- Write to contact@fatimasgarden.com within 14 days of receiving your parcel. One line is enough.
- We reply with the address to send it to, and confirm anything you need to know.
- Send it back within 14 days, with a copy of your invoice.
If you are in Europe, returns go to our French address. If you are outside Europe, they go to our workshop in Agadir, the packaging must still be unopened, and the return postage is yours to pay — unless the return is our fault.
If something arrives damaged
Check your parcel when it arrives. If there is visible damage, tell the carrier within 48 hours, and tell us at the same time.
If a parcel is confirmed lost, we send a replacement. If the product is no longer available, we refund you.
If a product is faulty
Within Europe, you are covered by the two-year legal guarantee of conformity. If what you received is not what you ordered, or it is not right, write to us. We would rather hear about it than have you stay quiet.
This page is a plain summary, written to be read. The binding terms are in our General Terms of Sale — delivery in Article 7, returns in Article 8, guarantees in Article 10.
A question this page does not answer? Write to us.
